About
Profile
Technical Hosting Support Engineer @ hosting.com. Based in Jawa Barat, Indonesia. Blog: syahrulamalan.com.
- WordPress site support
- cPanel / WHM admin
- Server and email troubleshooting
Education
Universitas Suryakancana.
Profile written from LinkedIn details. Accent color shifted to amber + orange, not clone of old site.
Experience
Technical Support Engineer
Providing high-level technical support for complex hosting infrastructure. Ensuring high availability, service reliability, and resolving critical client issues across multiple brands under the hosting.com umbrella.
- Diagnose and resolve complex web server, DNS, and database issues.
- Manage Linux-based hosting environments and control panels (cPanel/WHM).
- Provide omnichannel support and keep customer satisfaction high.
- Collaborate with System Administrators to patch infrastructure vulnerabilities.
Senior Technical Support Specialist
Managed advanced technical troubleshooting for unlimited hosting environments and optimized backend support processes.
- Led support initiatives and mentored junior technical support staff.
- Troubleshot WordPress, SSL installations, email deliverability, and custom PHP environments.
- Utilized internal tools and hPanel/cPanel to restore compromised websites and optimize performance.
Senior Surveyor
Specialized in extensive data analysis, field data gathering, and survey research methodologies to support corporate decision-making.
IT Helper
Provided localized IT support, basic hardware/software troubleshooting, and network maintenance.